Frequently Asked Questions
Everything you need to know about your next flight experience.
What is the standard delivery time for orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.
Do all drones come with a manufacturer warranty?
Yes, all our drones and electronic stabilizers come with a standard 12-month manufacturer warranty covering technical defects. Please retain your digital invoice for any warranty claims.
What is your return policy for opened items?
We offer a 14-day return period for unused items in their original packaging. For opened items, a 15% restocking fee may apply, and the product must be in like-new condition with all accessories included.
Are your drones pre-registered with aviation authorities?
No, customers are responsible for registering their drones with local aviation authorities (such as the CAAM or FAA) based on the weight and usage of the specific model purchased.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and select local e-wallets. We also offer 0% interest installment plans for high-end professional drone kits.
Do you provide technical support for firmware updates?
Absolutely. Our technical team is available via email or live chat to guide you through firmware updates, calibration processes, and initial flight setup.